Return Products

Exercising the right of withdrawal

            The right of withdrawal is exercised by using > the form available on the website < or by sending a letter by post or by e-mail to the contact details displayed on the site with your unequivocal declaration of withdrawal. To exercise the right of withdrawal it is mandatory to include the order number (order ID) or invoice number, the bank account number / bank account holder to which the amount should be refunded, and a clear statement that you are withdrawing from the purchase contract in question . Sending the return form by email is done before sending the parcel with the returned product.

            We point out that in accordance with European legal provisions are exempted from the right of withdrawal, among other things, the supply of products made according to the specifications presented by the consumer or clearly personalized, the supply of products that are likely to deteriorate or expire quickly, as well as the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer.

            In the situation where the seller, based on its policy, offers promotional packages/special offers or the granting of gift products as a result of the purchase of products, the products purchased under these packages/special offers cannot be returned individually, but only in the form in which they were purchased, respectively together with the goods purchased as part of promotional packages, special offers or together with the gift product.

            Recurring obligations in case of withdrawal

           If the returned goods correspond to the specifications of those shipped by the seller and are not damaged so that they can be used for the purpose of sale, Carla Boutique  undertakes to refund all sums received as payment from the buyer, including, as the case may be, delivery costs, within a maximum of 14 days from the date of receipt of the products or until proof is provided that you have returned the goods, taking - the closest date is taken into account. Refunds are made using the same payment methods as those used by the buyer for the initial transaction, unless the parties agree on another payment method, in the same currency in which the sale was made.

            Carla Boutique is not obliged to refund the additional costs if the buyer has explicitly chosen a different type of delivery than the standard delivery offered.

            The refund will be made to a bank account provided by the customer.

            If the parties will agree, the obligation to return the sums due as a result of the return of the products is extinguished by granting a voucher by Carla Boutique  of the same value, with which it will be possible to purchase products from those sold on the site.

            The costs related to the return of the products will be borne by the buyer, using the same transport service (courier company) with which the shipment was made. We do not accept parcels with cash on delivery or whose transport payment has not been made by the sender.

           According to the applicable rules, the Customer is only responsible for the diminution of the value of the products resulting from handling other than that necessary to establish the nature, characteristics and mode of operation of the products.Thus, products to which the attached seal has been removed, which show physical changes, signs of wear, lack of labels and original packaging are not accepted for return, the boxes being considered as part of the product

            Returned parcels that are not protected by an external packaging of the courier company or of the customer, other than that of the manufacturer, will not be accepted!

            If it identifies one of the cases presented in the previous paragraph, Carla Boutique will immediately notify the buyer, respectively will return the purchased products to the buyer and shall not be liable for any sum of money to the latter. However, we reserve the right to accept a returned product that does not comply with our terms and conditions or to withhold an amount from the value of the good/product after evaluating it, drawing up an evaluation report.

            The customer who notified Carla Boutique, is responsible for ensuring that the products he referred to will be returned within a maximum of 14 working days, otherwise, Carla Boutique will consider the request unfounded/invalid and may refuse the return.

            The customer is obliged to inform us of the decision to return within 48 hours of receiving the order! The customer is obliged to return the products to our return address no later than 14 days from the date on which he received the ordered product/s. The deadline is met if you send back the product before the 14-day period expires. The product can only be returned by the method or the transport company through which it was sent to you by Carla Boutique. You can find the return address on the return address label, which is attached to the delivered package or at the contact details indicated on the website, email:, Str. Izvoarelor NR2, to MVS SRL, Department of Reception / Return Verification, Botosani.

            The customer who notified Carla Boutique to return the product, is responsible for ensuring that the products he referred to will be returned within a maximum of 14 calendar days, otherwise, Carla Boutique considering the request unfounded/invalid and can refuse the return.