Terms and conditions

        Dear customers!
For reasons beyond our control, partner courier companies are experiencing delays in delivering parcels to your door during this period.

Thank you for your understanding, we assure you that we are closely following the resolution of these delays!

The website www.carlaboutique.ro is managed by the company MVS SRL (hereinafter Carla Boutique), with headquarters in Botosani, Str. Izvoarelor no 2, e-mail: contact@carlaboutique.ro.

Product/Delivery Information WHATSAPP: +40731219700 .

Returns / Product exchange requests: customerservices@carlaboutique.ro


            Access and use of the site are governed by the terms and conditions presented in the following. Using the site as a visitor, registering as a user and purchasing the products sold presupposes the unreserved acceptance of these terms and conditions, with all the resulting consequences.

            These documents are supplemented with the provisions provided by GEO no. 34/2014, Law no. 296/2004, Law no. 677/2001, as well as Directive 2011/83/UE of the European Parliament and of the Council of October 25, 2011 on consumer rights, amending Directive 93/13/CEE of the Council, Directive 1999/44/CE of the European Parliament and of the Council and repealing Directive85/577/CEE of the Council and Directive 97/7/CE of the European Parliament and of the Council.

            The use of the site will be done with the aim of viewing the products sold and the information about them, to create an account, respectively in order to purchase the desired products. The use of the site for purposes other than those mentioned is prohibited.

          Carla Boutique can make changes to the content of the website and can stop its operation without requiring prior agreement and without notifying users or third parties.

            By accepting the terms and conditions of the site, you confirm that you have the legal capacity to conclude civil legal acts in your own name and that all data provided and required for the purchase are correct, complete and true at the time you place the order.

            All products sold on this site are protected by copyright, trademarks and/or other intellectual property rights.

            Downloading or copying of materials from this site is permitted for personal, non-commercial use only. It is not allowed to reproduce, except for personal, non-commercial use, with the consent of company representatives, publish, transmit, distribute, display, delete, add, modify, create derivative works, sell or participate in the sale of any materials from the content of this site, of any related software. Any other use of the materials on this site, including reproduction for other than personal, non-commercial purposes, modification, distribution or republication, without the prior written consent of Carla Boutique, is strictly prohibited.

            The products sold through www.carlaboutique.ro are new, in the original packaging of the manufacturer and at the time of delivery are accompanied by the tax invoice (and/or tax receipt) and the return conditions.The images published on the website correspond to reality, but sometimes the shades of the colors of the products may differ slightly in reality

            Carla Boutique can assign and/or subcontract a third party for services related to the fulfillment of the order, with the information of the customer, without his consent being required.

            This contract is subject to Romanian and European laws. Disputes arising from the interpretation and execution of this contract will be resolved amicably, and if an agreement is not reached in this way, the competent courts will be appealed.

          Carla Boutique reserves the right to refuse collaboration with customers who display inappropriate behavior and language (aggressive, licentious, etc.) or who have refused deliveries in their order history.

            Carla Boutique cannot guarantee and cannot assume responsibility that the information presented on the site is correct, complete or up-to-date and that the services offered through this site are accessible, uninterrupted and error-free.

            Privacy Policy

            Access to the site is subject to the privacy policy and implies your acceptance of it.

            The information provided to Carla Boutique is used only for the purpose for which it was entered, namely the execution of orders, according to the laws in force.

           Carla Boutique guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This information may be used by Carla Boutique to send the user order confirmation, various special offers, promotions, etc. only with the prior consent of the client.

            The customer understands the intellectual property right and will not disclose to a third party or make public (on the internet or media) any of the information received from Carla Boutique.

            Warranty conditions

            The warranty conditions are provided in accordance with Law 449/2003 and O.G. 21/1992.

            The customer is obliged to handle the product in accordance with the recommendations and prescriptions given by Carla Boutique. Any violation of these will void the warranty.

            When requesting the warranty, it is necessary to present the defective product in the original packaging accompanied by the following documents: copy of the tax invoice and the original warranty certificate.

            In case of non-compliance with these provisions, the products will be returned to the applicant without the guarantee being settled.

            National Supervisory Authority for the Processing of Personal Data

            Access by you is subject to the privacy policy and implies your acceptance of it, representing an understanding between the parties.

           Carla Boutique certifies that it will respect the rights conferred by Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data.



  1. Pay online using the card :

          Online payment can be made with your personal or company card, in complete safety conditions.Cards accepted for payment are those issued under the logos of VISA (Classic and Electron) and MasterCard (including Maestro, if they have a CVV2/ CVC2 code)

          No additional commission is charged for

  1. Refund payment:

           Payment is made to the agent of the courier company at the time of delivery of the ordered product

  1. By bank transfer :

             For this method of payment, please request the sending of the Proforma Invoice. The delivery of the product is made after payment confirmation.


          1. For international deliveries, the product is delivered after payment confirmation.

          2. The payment methods are: online with the card, by bank transfer or PAYPAL.


product/some products presented on this site.

            In order for the operation to be carried out, it is necessary for us to accept the order made, by sending an e-mail confirming the receipt and registration of the order / contact by phone. All orders are subject to confirmation by us, the contract being considered concluded only when your order has been accepted.

            The contract can only cover the products for which your order has been accepted, after which you will receive an email informing you that the product has been dispatched.

            There may be situations where some products are out of stock. In this case, if he wants to purchase products, the customer will be informed whether or not they are in stock, if they can be supplied, as well as the time required for this. The notification will be made by e-mail, on the product page or by phone. The delivery time for a product that is not in stock is 30 days.

         Please keep in mind that the products in the PRE-ORDER / PRE-ORDER category are products that can be customized (model / size / color). According to GEO 34/2014, art 16. letter C Carla Boutique reserves the right not to accept the return of such products, which by their nature cannot be returned.

          There may also be situations where Carla Boutique presents an offer of products to be launched that can be purchased before this time. In this case, we reserve the right to change the release date without notice, not being in any way responsible for extending it over time.

            Pre-order products are added to the cart, under the same conditions as the other products offered for sale, with the mention that they will be delivered within a maximum of 48 hours from launch.

            Pre-orders are paid in full online when placing the order on the website with a bank card or by bank transfer / OP based on the invoice issued (for this method it is necessary to send an email to customerservices@carlaboutique. ro with complete billing data) or PAYPAL. Failure to pay the products in full using one of the payment options available on the site, leads to the immediate cancellation of the order! PRE-ORDER products are NON-RETURNABLE, they cannot be returned.

          The contract cannot produce legal effects if the data provided by youon the site are incomplete or incorrect or do not comply with our terms and conditions In this regard, you will be notified of the termination of the contract.

          Withdrawal from the contract

          The consumer benefits from a period of 14 days, without having to justify the withdrawal decision. The notice of withdrawal is made before the expiry of the withdrawal period.

           Non-returnable items:

           Carla Boutique reserves the right, at its sole discretion, to revise the list of any non-returnable items :

          - PRE-ORDER OR CUSTOMIZED products

        - Products with final price offer!

        - Swimwear or underwear;

          -  VINTAGE products;

- Beauty / cosmetic products;

        - Jewelry and tattoos.

            The withdrawal period will expire 14 days from the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the products, in the case of sales contracts, or:

            (i) if the consumer orders multiple products in one order that will be delivered separately, the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the latter product;

            (ii) in case of delivery of a product that consists of several lots or parts, the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the last product or the last part ;

            (iii) in the case of contracts for the periodic delivery of products over a determined period of time, the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the first product;

            Exercising the right of withdrawal

            The right of withdrawal is exercised by using > the form available on the website < or by sending a letter by post or by e-mail to the contact details displayed on the site with your unequivocal declaration of withdrawal. To exercise the right of withdrawal it is mandatory to include the order number (order ID) or invoice number, the bank account number / bank account holder to which the amount should be refunded, and a clear statement that you are withdrawing from the purchase contract in question . Sending the return form by email is done before sending the parcel with the returned product.

            We point out that in accordance with European legal provisions are exempted from the right of withdrawal, among other things, the supply of products made according to the specifications presented by the consumer or clearly personalized, the supply of products that are likely to deteriorate or expire quickly, as well as the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer.

            In the situation where the seller, based on its policy, offers promotional packages/special offers or the granting of gift products as a result of the purchase of products, the products purchased under these packages/special offers cannot be returned individually, but only in the form in which they were purchased, respectively together with the goods purchased as part of promotional packages, special offers or together with the gift product

            Recurring obligations in case of withdrawal

           If the returned goods correspond to the specifications of those shipped by the seller and are not damaged so that they can be used for the purpose of sale, Carla Boutique  undertakes to refund all sums received as payment from the buyer, including, as the case may be, delivery costs, within a maximum of 14 days from the date of receipt of the products or until proof is provided that you have returned the goods, taking - the closest date is taken into account. Refunds are made using the same payment methods as those used by the buyer for the initial transaction, unless the parties agree on another payment method, in the same currency in which the sale was made.

            Carla Boutique is not obliged to refund the additional costs if the buyer has explicitly chosen a different type of delivery than the standard delivery offered.

            The refund will be made to a bank account provided by the customer.

            If the parties will agree, the obligation to refund the amounts due as a result of the return of the products is extinguished by the granting of a voucher by  Carla Boutique  of the same value, with which it will be possible to purchase products from those sold on the site.

            The costs related to the return of the products will be borne by the buyer, using the same transport service (courier company) with which the shipment was made. We do not accept parcels with cash on delivery or whose transport payment has not been made by the sender.

           According to the applicable rules, the Customer is only responsible for the diminution of the value of the products resulting from handling other than that necessary to establish the nature, characteristics and mode of operation of the products. Thus, products to which the attached seal has been removed, which show physical changes, signs of wear, lack of labels and original packaging, are not accepted for return, the boxes being considered as part of the product.

            Returned parcels that are not protected by an external packaging of the courier company or of the customer, other than that of the manufacturer, will not be accepted!

            If it identifies one of the cases presented in the previous paragraph, Carla Boutique will immediately notify the buyer, respectively will return the purchased products to the buyer and shall not be liable for any sum of money to the latter. However, we reserve the right to accept a returned product that does not comply with our terms and conditions or to withhold an amount from the value of the good/product after its evaluation by drawing up an evaluation report.

            The customer who notified Carla Boutique is responsible for ensuring that the products he referred to will be returned within a maximum of 14 working days, otherwise, Carla Boutique will consider the request unfounded/invalid and may refuse the return


            The customer is obliged to inform us of the return decision within a maximum of 48 hours after receiving the order! The customer is obliged to return the products to our return address no later than 14 days from the date on which he received the ordered product/s. The deadline is met if you send back the product before the 14-day period expires. The product can only be returned by the method or the transport company through which it was sent to you by Carla Boutique. You can find the return address on the label with the return address, which is attached to the delivered package or at the contact details indicated on the website, email: customerservices@carlaboutique.ro, Str. Izvoarelor NR2, to MVS SRL, Department of Reception / Returns Verification, Botosani.

            The customer who notified Carla Boutique to return the product, is responsible for ensuring that the products he referred to will be returned within a maximum of 14 calendar days, otherwise, Carla Boutique considering the request unfounded/invalid and can refuse the return.


            The delivery of the products is carried out within no more than 30 days from the conclusion of the contract. If we are unable to deliver within the 30-day delivery time, we will notify you by email. You may choose to extend the delivery period by a further 30 days or cancel your order by email or letter.

            If we do not receive any response from you within 3 working days of the date of our notification, you will be deemed to have accepted the extension of the delivery period, which does not limit your right to cancel or withdraw command. In the event that we cannot make the delivery even within the extended delivery time, we will inform you by e-mail and, to the extent permitted by law, we will agree with you the delivery time, if applicable.

            Products will be delivered via a carrier selected by us to the address you have provided us for delivery. We do not assume responsibility for cases where the address is communicated incorrectly or incompletely.


            For national deliveries, shipping is done through the following fast courier companies: Fan Courier, DPD, Cargus, Sameday, Gls 

            The products in stock are delivered in 1-3 days after placing the order.

            Mentions regarding possible problems regarding the integrity/content of some parcels are made at the time of delivery on AWB or a statement of findings is drawn up. Any subsequent complaints regarding these aspects are void.



            For international deliveries, shipping is done through the following courier companies: DPD, EMS, DHL.

            The delivery time for a product in any country is 4-7 working days.

            Risk Transfer

            The risk of loss or damage to the products will pass to you when you or a third party indicated by you., other than the carrier, acquires physical possession of the products

            Ownership of the products will be transferred to you upon full payment of the sums owed consisting of the value of the products, shipping costs or any expenses incurred by the seller and borne by the buyer.

            Additional Clauses

             If the buyer did not receive the order due to his exclusive fault, he will have to pay transport costs incurred with the round-trip order, respectively for storage in the warehouse belonging to Carla Boutique in the amount of 5 lei/day.

            In the latter case, if the goods have not been claimed by the buyer within 180 days calculated from the date they were returned by the transport company, the transfer of ownership to the buyer no longer operates, the goods belonging to seller exclusivity.

            In the event that customers send the seller photographic images in which products sold on the site can be found, they express their agreement regarding the assignment of the patrimonial rights resulting from the use of copyright on the photographs.

            The assignment is exclusive, the photographic images belong entirely to the seller and can be used indefinitely in time and space.

            The seller may use the photos through any means of mass communication, in order to promote the product or for any necessary marketing purpose.

           At the same time, in the situation where the buyer makes public, or is made public, by third parties, photographic images in which products purchased by him from this site appear, by purchasing the products, which implies the conclusion of the contract with the seller, the buyer expresses agreement regarding the use of these photographic images for the purpose shown in the previous paragraph.